Job title: Senior Project Lead - Customer Experience
Job type: Permanent
Emp type: Full-time
Salary: Negotiable
Job published: 16/11/2021
Job ID: 32481
Contact name: Jonny Breeze
Phone number: 020 7580 7333
Contact email:

Job Description

The Agency


A fabulous agency who exist to make the world of work better for their clients. Passionate, expert-led, consultative, transformational, creative, “one big family” – this agency has a culture that is way ahead of most others.


The Opportunity


If successful you would play a key role within their Customer Experience team, leading multiple large-scale projects and ensuring they are delivered on time, on budget to the highest quality, and ensuring the customer has the best possible experience.


As a senior member of the Customer Experience team, you will line manage, coach, and support other members of the team, sharing your experience and helping them to excel in their roles.


Key Responsibilities


  • Develop, manage, and take ownership of all aspects of your projects, including planning, communications, resources, budget, change, risks and issues.
  • Define project plans and timelines, linking to the project budget.
  • Manage project costs and invoicing.
  • Anticipate and manage changes and project scope, communicating any risks.
  • Share updates and best practices on process changes with the Customer Experience team
  • Help identify areas of process improvement


Who You Need To Be


  • Someone who can inspire confidence in having a detailed understanding of what’s going on in each of your projects, always putting the customer at the heart of everything you do.
  • Someone always thinking about delivering incredible work across all project touchpoints.
  • Someone this engages easily with all people across the business; clients, suppliers, agencies.
  • Someone who cares passionately and is totally committed to everything you do.
  • An experienced (Senior) Project Manager, with a minimum of 5 years’ experience.
  • Someone with experience managing several large and complex projects at once.
  • Someone who can build and managing large budgets, including invoicing and reporting.
  • Someone who can coach and develop others, with line-managing experience.


The Package


Up to £42,500 + bonuses + excellent benefits package (the best!)

Hybrid working – offices in central London / work from home